Secure Login
Each team member signs in with their own account, so the app shows the right complaint queue to the right person.
Portfolio · Business
Smarten
A complaint-management app that shows each user the complaints assigned to them, complete product details, and the action taken on every complaint.
About the project
What Smarten does
Smarten is a complaint management app for service teams who handle customer product complaints. After logging in, each user sees only the complaints assigned to them, along with complete details of the product involved. Recording the action taken on every complaint keeps service work organized and makes it easier to know what is pending and what has been resolved.
Karma Technolabs built Smarten with Flutter for the mobile front end and Node.js for the backend services, and published it on Google Play for Android. The app was designed around a focused workflow: sign in, open the assigned queue, review product information, and log the action. Keeping the interface simple helps service staff update complaints quickly while they are working in the field.
Key features
Built around how people use it
Assigned Complaints List
After login, users see the complaints they need to act on, giving them a clear and focused view of pending work.
Complete Product Details
Every complaint includes full product details, so service staff have the information they need before taking action.
Action Tracking
Users record the action taken on each complaint, building a clear history of how every issue was handled.
Services and technologies behind this project
More work
Related projects.
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